Customer Support Executives

  • Recruitment Genius
  • Olympic House, Manchester Airport, Manchester M90 1QX, UK
  • Nov 05, 2017
Full time Customer Service

Job Description

Basic salary of £20,000 - £22,000 depending on experience. Performance related bonus applicable after probationary period. An on-line gaming company with offices in Manchester is looking for Customer Support Executives. You will engage with UK based customers and increase positive contact volumes. This involves building relationships with our customers, whilst working internally with the marketing department. Responsibilities: - Develop and maintain strong relationships with customers, personally managing their accounts and acting as a personal point of contact - Handling chat, phone calls, emails via the internal systems - Handling and escalating issues appropriately - Account reviews - supported by your Team Leader - Plus, ad-hoc retention duties Why choose us? - You will be given full training and support plan whilst settling into the business. Once training is complete, you will continually receive solid, friendly coaching from Retention Team Leaders and Senior Management. - Personal development plans - you will have the opportunity to m ake a real impact and to contribute to the continued growth of the business - Casual dress code and flexible working hours - Attractive benefits and bonuses - 24 days paid holiday - Exciting Summer & Christmas parties - Easy to commute to the office via public transport - Car parking facilities available Why we would choose you: - Excellent written and verbal communication skills, and highly sales orientated - Strong customer service skills, ability to work with other departments efficiently - Outstanding attention to detail and exceptional organizational skills - Ability to work to deadlines and under pressure - Independent self-starter; high levels of initiative required and an ability to multi-task in a fast-paced environment - Most importantly, you will be a positive, friendly and approachable team player who is willing to achieve personal and company goals - Availability for various shifts, days or nights