IT Field Service / Support Engineer

  • Recruitment Genius
  • Halesowen, West Midlands, UK
  • Nov 05, 2017
Full time Engineering

Job Description

A growing Midland based MSP that designs, supply's, installs and maintains workplace technology. End to end, single point of contact supplier to the SME market place. Their 'one hand to shake' approach delivers a product portfolio that takes care of all the infrastructure technology requirements for the 21st century business. The connectivity, the servers & hardware, security, mobile device management and any liaising with bespoke industry specific software manufactures, their job as the MSP it to make it smooth and pain free for the customer. Due to the diverse nature of incidents and technology supported, they are looking for an Engineer with a consultative style and a genuine willingness to learn new skills. They seek bright, diligent individuals with excellent communication skills and a good work ethic. This business understands the need to attend your child's school play or a visit to the dentist but likewise clients often have last minute situations so it works both ways. This is a challenging and diverse role that involves frequent travel to customers sites across the Midlands, Gloucester and a London visit monthly to support and troubleshoot a wide range of software and hardware. Responsibilities: - Carrying out onsite visits for clients - Providing technical support via telephone, email, remote control sessions and onsite - Diagnosing and resolving customer's problems - Dealing with helpdesk issues - Carrying out project work for clients - Onboarding of new clients - Accurate documentation of Clients sites Requirements: - Proven ability to configure and troubleshoot a variety of Windows Server operating systems from 2003 to 2012 R2 - Virtualisation - Good understanding of virtualization concepts, working knowledge of Hyper V and Vmware - Experience with Firewalls and Web filters, in particular WatchGuard - Excellent Time management and planning, our business enters time sheets using 'connectwise' - Experience with general cloud apps (in particular Office 365) - Full UK Driving Licence Knowledge of the following products and solutions:- - Windows Server 2008 to 2012 (2016 a benefit but not essential) - Exchange Server - Hyper V and Vmware - Office 365 - Watchguard Firewalls - Webroot Antivirus - Connectwise PSA Management System - Labtech RMM - Backup This company considers all applicants, but the role typically favours those who are fully or part qualified. Relevant MCP, MCSA or MCSE qualifications are a strong bonus. You Are: - Able to prioritise tasks whilst maintaining a clear customer focused approach - Reliable and willing to solve client demands - Keen for new experience, responsibility and accountability - Able to get on with others and be a team-player Benefits:- - 20 Days Paid Holiday rising to 25 on years of service + Bank Holidays - Workplace Pension - Paid Overtime - Staff Development Program - Microsoft Training Program - Salary increase - Paid Technical Exams - Team Events outside of work - Tools - Lap Top - Mobile Phone - Company Vehicle & Fuel Card