The EAM Request Lead manages the key Application Suppliers for the provisioning of enterprise access management services.
He/she ensure that services provided by third parties are secure and reliable while exercising contractual clauses to ensure key KPIs (eg Critical Service Levels, Key Measures) are upheld. The EAM Request Lead acts as the escalation point between Business IT and 3rd party provided for any deterioration in service levels. Further, with the advent of cloud based infrastructure services, service managers are increasingly responsible to manage vendor operations teams to ensure appropriate management and change to the infrastructure services provided to the end user organisation.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.