Retail Shift Supervisor - Wilbur Shaw

  • HMS Host
  • Rolling Prairie, IN 46371, USA
  • Nov 05, 2017
Full time Retail

Job Description

Job Description:

Location: IN Wilbur Shaw Plaza Unit Name: WILBUR SHAW 3N REFRESH & CO Unit Code: 4INRAC25 Hourly Rate (if applicable): Summary: The Retail Shift Supervisor is responsible for supervising the day-to-day activities of subordinates and assigning responsibility for specified work and/or functional activities; assisting in scheduling to ensure that all shifts are covered; assisting management in covering and running shifts; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. Essential Functions: * Assists other sales associates to maximize sales and customer service through coaching, counseling and mentoring * Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind * Administers all point of sale opening and closing procedures in accordance with corporate policy * Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required * Assumes responsibility for effective communication, coordination, and working relationships between associates and management * Follows and promotes customer service and cash handling policies and procedures Minimum Qualifications, Knowledge, Skills, and Work Environment: * Requires a High School diploma or general education development (GED) diploma * Requires a minimum of 6 months supervisory/lead experience * Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers * Requires the ability to lift and/or move up to 40 lbs * Requires the ability to bend, twist, and stand to perform normal job functions * Retail, cash handling, and customer service experience preferred Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) Requirements: Schedule Full time Shift Variable Job Level Hourly Expertise Operations Job Type Standard Location IN - Rolling Prairie - Wilbur Shaw Travel Plaza