Bar Manager

  • Traditions Spirits
  • Norman, OK, USA
  • Nov 05, 2017
Full time Distribution-Shipping Warehouse

Job Description

POSITION DESCRIPTION:

Provides overall leadership, supervision and direction on shift operations in order to consistently meet or exceed the guest experience. Manages the employees and activities of the bar under the direction of the Beverage Director. Ensures beverage quality, cleanliness, and guest satisfaction. Coordinates the bar operations, to plan and maintain scheduling, production, and employee responsibilities. Monitoring information from supplies, events, or the environment, to detect or assess problems. Providing guidance and direction to subordinates and monitoring performance.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

NOTE: Traditions Spirits, Inc. ® may change the requirements of this job description at any time. These include, but are not limited to the following:

* Communicates regularly with the Beverage Director the activities of the bar and its employees to include written reports of the activities at the Beverage Directors request.
* Sets PACE & TONE for the shift. Motivates staff to achieve results.
* Recognizes employee strengths and opportunities to craft developmental lessons. Takes ownership and responsibility for development of staff through communication, documentaiton, and evaluation.
* Maintains a positive working relationship with all company team members, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high.
* Provides motivation to team through active learning. Develops a strong teamwork environment.
* Conducts meetings shiftly, weekly, monthly, quartely, or annually as expected to facilitate communication and create synergy.
* Builds rapport with all team members through active listening and problem solving skills.
* Holds self to a higher standard, being a role model at all times.
* Monitor compliance with health and fire regulations regarding beverage preparation and serving, and building maintenance in bar facilities
* Plan drink menus and inventory utilization based on anticipated number of guests, palatability, popularity, and costs
* Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance
* Estimate liquor, beer, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned
* Investigate and resolve complaints regarding beverage quality, guest service, or facility cleanliness
* Keep records required by government agencies regarding sanitation, and food or drink subsidies when appropriate
* Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
* Assess staffing needs
* Maintain beverage and equipment inventories, and keep inventory records
* Monitor employee and guest activities in order to ensure liquor regulations are obeyed
* Perform some preparation or service tasks such as preparing drinks, clearing bar, and serving drinks when necessary
* Check identification of guests in order to verify age requirements for purchase of alcohol
* Attempt to limit problems and liability related to guests excessive drinking by taking steps such as persuading guests to stop drinking, or ordering taxis or other transportation for intoxicated guests
* Present bills, accept payments, operate cash register
* Prepare cash receipts after establishments close, and make bank deposits
* Record the number, type, and cost of items sold in order to determine which items may be unpopular or less profitable
* Schedule and receive beverage deliveries, checking delivery contents in order to verify product quality and quantity
* Schedule and/or monitor staff hours and assign duties
* Ensure the over/short policy is adhered to and properly documented
* Properly document and report all employee/guest incidents according to Stand Operating Procedures
* Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
* Explain how various drink menu items are prepared, describing ingredients and mixing methods
* Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
* Responsible for following all of the company Standard Operating Procedures
* Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
* Other projects

Qualifications

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):

* A minimum of 3 years relevant experience
* Must be 21 years of age or older
* Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
* Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
* Performing for people or dealing directly with the public. This includes serving guests in restaurant/bar/casino and receiving guests
* Knowledge of laws, legal codes, government regulations regarding the beverage service industry
* Excellent oral and written communication skills
* Proficient computer skills, ability to compose and create reports, letters, and memos
* Mature judgment and professionalism in handling all matters
* Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
* Ability to read and understand information and ideas presented in writing
* Excellent math skills
* Excellent organization and problem solving skills

WORKING CONDITIONS AND PHYSICAL EFFORT:

* Standing during most of the shift
* Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
* Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs
* Essential hand/eye coordination
* Work is normally performed in a typical interior restaurant/bar/casino work environment
* Noise level is moderate to high
* Moderate or high exposure to cigarette smoke
* Limited exposure to physical risk
* Moderate physical effort required
* TMJ

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