Supervisor Outbound Small Business

  • CenturyLink
  • Phoenix, AZ, USA
  • Nov 05, 2017
Full time Sales Marketing

Job Description

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary

Small Business Outbound Supervisor is the first level of management, directly responsible for the work activities of assigned team. Staff may consist of skilled, specialty non-exempt, developing professionals and/or career professionals with specific objectives.

Job Description

  • Provides supervision and support to work functions assigned within the position's area of responsibility by leading a team that sells company's products and/or services via telephone using knowledge of the company's products/services/supplies.
  • Manage to daily, monthly and yearly sales plans and results to key objectives for sales team.
  • Responsible for day-to-day sales activity management, funnel activity, account management, and customer focused sales efforts.
  • Coach's representatives to qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales.
  • Ensures that adequate staffing is in place to handle the work function assigned to the position's area of responsibility.
  • Monitors individual employee performance on an ongoing basis. Responsible for conducting formal reviews with employees under this position's supervision, as required in the Company's policy on performance evaluation.
  • Acts as the primary point of contact on customer issues that require escalation.
  • Assists in the selection and training of new employees within the Small Business Internal Outbound Team.
  • Promotes good employee relations through effective communication and support of customer service and telecom policies.
  • Work cross functionality with variety of business leaders and other direct and indirect sales channels.
  • Overall financial tracking, revenue recognition as well as forecasting responsibilities for the team.
  • Other duties as assigned.




  • Bachelor's degree or equivalent education and experience. Typically 2-3+ years of experience.
  • Strong track record of leadership, peer-mentoring, and participation in organization
  • Strong customer service and retention focus.
  • Strong time management skills.
  • Excellent communications (oral and written), organizational, negotiation, persuasion, planning and time management skills.
  • Proficiency with MS Office (Word, Excel, PowerPoint).

Alternate Location: US-Arizona-Phoenix

Requisition # : 160417

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.