Manager Outbound Small Business

  • CenturyLink
  • Phoenix, AZ, USA
  • Nov 05, 2017
Full time Sales Marketing

Job Description

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary

This position is responsible for leading a sales organization/branch dedicated to providing telecommunications solutions to Small Business customers nationwide. The Manager Outbound Small Business is accountable for the overall Leadership of the branch, ensuring that all tactics support the retention of and growth of the current revenue stream. The Manager Outbound Small Business needs to understand the market, customer needs and how our products can help solve business problems. The Manager Outbound Small Business is tasked with overseeing 4-8 professional Sales teams.

Each sales team is led by a Small Business Outbound Sales Supervisor, who is responsible for coaching, retaining and developing 10-12 Sales Professionals. The Manager Outbound Small Business is responsible for the overall revenue and sales goals of the branch. Each sales team and individual sales professional carry a quota that equals the overall branch quota. The Small Business Outbound Supervisor drives the daily activities and coaching of sales professionals. The Manager Outbound Small Business coaches and develops the sales supervisors and is responsible for setting the tone and direction of the branch driving to overall achievement of branch goals.

Job Description

The Manager Outbound Small Business is ultimately accountable for productivity, sales, and revenue retention of the branch which is a customer base of exceeding $500 million in annual recurring revenue. Lead sales teams with functions including retaining and upselling the customer base, providing expertise in voice/data networking & emerging technologies (cloud, hosting, ethernet, SIP, etc.), and delivering an exceptional customer experience.

Job Responsibilities:
  • Conducts regular business reviews with personnel to ensure maximum sales efforts.
  • Protecting the current business client base, growing, and retaining revenues (>$100k in monthly MRR sales).
  • Strategic direction and planning to generate new revenue and maintaining profitability.
  • Growing revenues focusing on increasing voice & data services and managed solutions across all markets.
  • Conducting operational reviews, sales leadership coaching and performance management.
  • Developing a comprehensive execution plan for data/IP revenue & Cloud/Managed Services growth and retention of existing base.
  • Monthly sales and revenue quota with Selling, General and Administrative (SG&A) responsibilities.
  • Sales presentations to key customer executive decision-makers.
  • Leads team to achieve maximum sales results.


  • Bachelor's degree or equivalent education and a minimum of 5+ years of successful Sales Management experience within the Telecommunications/High Tech industry in a sales management role; directly leading a sales team.
  • Must have extensive knowledge of all Voice, Data, Hosting/Cloud and IP products with an understanding of Hosting and Cloud products and services a strong benefit.
  • Strong communication skills, leadership, analytical and decision making skills
  • Must be highly driven, competitive and lead by example.
  • Account planning skills and the ability to effectively develop and execute a sales strategy plan.
  • Ability to align resources to develop compelling business case and value proposition.
  • Must possess the ability to recognize business needs within varying organizations, in all customer prospects and existing account base.
  • Must have a valid driver's license and satisfactory driving record.
  • Ability to travel as business needs require.
  • Established relationships with key decision-makers within assigned region and market segment. Demonstrated extensive experience in the Hosting and Cloud enterprise space.
Alternate Location: US-Arizona-Phoenix
Requisition # : 160416
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.