This company provides RFID focused IT based services for the event and entertainment industry via their bespoke software application. Currently deployed across a variety of events from large scale sports tournaments, to music festivals and conferences. They are seeking an experienced, forward thinking, dynamic and energetic Project Account Manager to build and manage strong client relationships. As a member of a small team the duties are wide and varied, with a focus on account management and providing project support for clients using the service. This is a busy and varied role, managing multiple projects at all times, which requires a hardworking candidate, with superb attention to detail, who ideally has strong customer or client facing experience, and who prioritises excellent service. Responsibilities will include: - Building strong relationships with clients and clearly communicating expectations - Understanding customer requirements to deliver a bespoke service - Managing key accounts and being the end-to-end main point of contact - Assisting customers with configuration, talking through changes, and communicating findings to the development & project teams - Being proactive in communication and providing superb levels of support & customer service - Ensuring that both the project team & client are fully aware of and maintain timelines to hit strict deadlines - Supporting and advising clients to ensure that they maximise use of the service - Negotiation of contracts and preparation of quotations - Continually developing the business, seeking out new business opportunities whilst encouraging growth of existing accounts - Any other associated duties They are looking for a motivated and positive individual with a 'can do' attitude and great communication skills. As a Project Account Manager, you must also possess the following skills and experience: - Educated to degree level or equivalent - Solid, technical understanding, ideally with experience in an IT based environment - Experience with Network Infrastructure, writing HTML, CSS and Java would be advantageous - 1st class communication and organizational skills with a methodical approach to prioritization Applicants will need a valid passport, a clean driving license, their own car and be over 21 to drive rental cars. The standard hours will be 9am - 5pm, Monday - Friday. The successful applicant will also be expected to work weekends and evenings as projects require, with both National & International travel for periods of time. The job is based in Letchworth on the A1(M) corridor, and mainline train line from London. Easily commutable from Cambridge, Royston, Hertford, Stevenage & London. For the right person, this could be an opportunity to grow and develop the position as the company expands. Please submit a current CV detailing relevant experience, and at least 2 references. This is full time position with a 3 month probation period.