Claims Representative II - Auto - Overland Park, KS

  • Auto Club of Missouri
  • Shawnee, KS, USA
  • Nov 05, 2017
Full time Distribution-Shipping Warehouse

Job Description

AAA Automobile Club is seeking a
Member Preferred Repair (MPR) Field Reinspector/Auto Appraiser. Three to five years collision estimating experience preferred. Advanced organization and planning skills required. Advanced interpersonal skills required. Ability to manage up to 20 -30 shops. Moderate travel will be required. Complete reinspections on vehicles during the repair process. Re-negotiate repair costs as needed. Position requires the handling of disputed material damage claims to a satisfactory conclusion. This is a field based position working out of repair shops throughout the day. Computer based shop management to ensure a high level of Member Service Index (MSI) This position will start as an MPR field reinspection and could transition to a Field Appraiser as needed. Appraises automobile or other vehicle damage. Uses independent judgment in determining repair cost estimates and damage awards. Exercises independent judgment and personal discretion in repair versus replace decisions with damaged vehicles. Negotiate with repair facilities to obtain agreement for repair at the estimated cost level. Prepares clear and concise written reviews of the damage findings and repair agreements for submission to the adjusting staff for their finalization of payments. Communicating with repair shops, members and claimants daily. Must be high energy, highly motivated, self-starter individual requiring minimal supervision. Must be flexible to assist on Catastrophe duty within the extended organization. Complete other duties as assigned.


Four year college degree and 3 - 5 years collision estimating experience preferred. Ability to service claims of various complexities. Excellent computer and line of business technical software skills required. Advanced organization and planning recognition skills required. Advanced interpersonal skills required. Physical requirements may include lifting (50 lbs. or more). The employee is frequently required to stand, use hands to finger, handle or feel; stoop, kneel, crouch or crawl around vehicles in all kinds of weather. Valid driver s license and an acceptable motor vehicle driving record required.

Benefits include: a full benefits package including, medical, dental, vision, paid vacation/sick, and 401(k). All offers of employment are conditional pending a favorable hair analysis drug test result , background check and MVR check.

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Equal opportunity employer (EOE)