French Technical Support Representative - Eindhoven Area

  • Abroad Experience Recruitment Agency
  • Eindhoven, Netherlands
  • Nov 05, 2017
Full time Information Technology Telecommunications

Job Description

For a globally well-known company, our client near Eindhoven provides low technical and RMA support on a range of products. From computers to fridges, you will handle customer queries regarding such white/brown goods. As the French Customer Service advisor, you will provide excellent customer service to consumers and assist them with installations, troubleshooting and problem solving in an efficient and customer friendly manner.

Main tasks

  • Answering inbound contacts (phone, email, web chat) from customers
  • Troubleshooting, diagnosing and resolving any product related questions or problems
  • RMA handling
  • Logging customer details, documenting the problem and escalating whenever necessary
  • Ensuring customer satisfaction in all customer contacts
  • Meet personal/customer service team targets and handling quotas
  • Follow communication procedures, guidelines and policies

Requirements

  • Computer literacy
  • Able to follow procedures
  • Good troubleshooting skills
  • Excellent customer service skills
  • Good typing skills and able to multitask
  • (Near) native command of French and fluency in English
  • Contact center working experience is advantageous
  • Self-starter, independent worker
  • Resilience

Start date: As Soon As Possible

Working hours: Mon-Friday between 09:00-19:00 hours (40 hours/week)