Customer Support Executive - Customer Service - £23k

  • Recruitment Genius
  • Wandsworth, London SW15, UK
  • Nov 04, 2017
Full time Customer Service

Job Description

Company Background: This well established, multi-award winning company is seeking a talented and enthusiastic customer support executive to join the growing team based in Putney, South West London. They are an online marketplace for transport - with official eBay compatible status. Millions of everyday consumers list goods they need to move on their site and then receive quotes from their base of over 100,000 transport companies who are already making similar trips. It keep trucks full of cargo, helping the environment and gives consumers a low price at the same time. TV Dragon Peter Jones was so impressed by the business that he awarded its founder the title of BT Entrepreneur of the year. Duties and Responsibilities - Helping existing customers via email and phone. Inbound calls only, no cold calling. - Ensuring the customer support KPI's are met - Replying to emails and answering phone calls in a polite and friendly manner - Various ad-hoc duties Who are they looking for? - Hard worker - Helpful in nature More information - You'll be working in a really nice area of London - leafy Putney, a stone's throw from the Thames. - 4 minute walk to the tube and 3 minute walk to the train. - Casual dress code - jeans and t-shirt are the norm. No stuffy suits here! - The culture is like that of a boutique start-up but it benefits from having solid, successful foundations built up over 9 years with millions of customers - so it won't feel like you're taking a risk. - The founder and senior team are still hugely involved - you'll get to learn from them first hand. - Plenty of room for career progression, both in terms of salary and job title. - Regular team lunches & trips to the pub. - Fully stocked drinks fridge, quality coffee and beer/wine to enjoy around the ping pong table! Hours: Monday to Friday 9am to 6pm Salary: £23,000 Holiday: 24 days Please apply with your CV. Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.