Online Customer Service Advisor - Night Shift

  • Recruitment Genius
  • Bury, UK
  • Nov 04, 2017
Full time Customer Service

Job Description

This company runs outsource contracts for large and small companies. In doing so, they offer customer services, advertising, and IT services. They need you to help with that first bit. An Online Customer Service Advisor would be responsible for answering customer questions via Webchat (think MSN but for customers) and Social Media. Being one-to-many, you'd be chatting with several customers at once. But don't worry, they wouldn't throw you in the deep end - the number of contacts would depend on your level of training. They are looking for Customer Service Advisors to work nights (between 10pm and 6am) from their office in Bury. Both full time and part time positions are available. Training: They have an extensive program to make sure you've got all the tekkers you need to complete your shift independently once you've completed training. This takes the form of a 2 week full-time in office training course. Essential Qualities: English and Maths GCSE minimum grade C, excellent communication skills, excellent keyboard skills, good knowledge of Microsoft packages (word, excel etc.) Preferred qualities: Previous customer service experience. The company firmly believes in a happy team, and they work hard to make sure that every operator feels secure in their role. You'll be trained with other new starters, so you'll never be lonely. The starting hourly rate is £8.00 per hour for the night shifts. They also believe in rewarding hard work, so if you're still with them after the 3-month period ends your pay will go up to £8.50p/h for night shifts. This role is a fantastic step into an exciting, rapidly expanding company. Prove to them how hard you'll graft and you're set! If you'd like to find out more about the role, they would love to hear from you!