Order Processor/Sales Administrator

  • ToolingU
  • Cleveland, OH, USA
  • Nov 04, 2017
Full time Sales Marketing

Job Description

SME is seeking an Order Processor/Sales Administrator to join their Tooling U-SME team in Cleveland, OH. The Order Processor/Sales Administrator processes orders on behalf of the business unit, gathering order information from customers directly and processing in a timely manner. Reports directly to the Director of Data Insights and Analytics.

MAJOR FUNCTIONS:

  • Responsible for reviewing and processing orders, direct from customers, from the CRM system and online web orders
  • Responsible for processing new orders, schedule billings and expense billings in an efficient and timely manner each month
  • Verifies products and services purchased, students and certification registrants, pricing, and customer invoicing instructions
  • Updates both the CRM system and AMS to reflect accurate order and processing information
  • Communicates with other departments to handle logistics issues and work on special projects using their data entry skills as required
  • Process order changes and refunds, credit card and wire payments, checks and cash
  • Verifies inventory before shipping and apply incoming payment to orders
  • Must follow all privacy procedures to protect client information
  • Proactively gets involved in process improvements in both work efficiency and customer satisfaction
  • Participates in sales meetings to suggest changes to sales and processing steps based on their observations and experience
  • Assists customers by responding to e-mail inquiries and telephone communications
  • Other duties as assigned

MINIMUM EDUCATION, SKILLS, EXPERIENCE:

  • A high school diploma or equivalent is required
  • Previous experience in order processing and data entry is preferred
  • Highly organized individual that pays close attention to detail
  • Can work in a fast-paced environment
  • Has excellent communication skills
  • Proficient with basic MS Office computer programs.

Working Conditions:

  • Standard office environment
  • Regular, in-person attendance required