Customer Service Rep - German - Amsterdam area

  • Abroad Experience Recruitment Agency
  • Amsterdam, Netherlands
  • Nov 04, 2017
Full time Transportation Automotive

Job Description

Our international client with their European office in the Amsterdam area is looking for a self-motivated candidate to join their driven international team. Attributes we are looking for in potential candidates are adaptability, self drive and excellent communication and commercial skills. Although not a must, the ideal candidate has previous experience in B2B sales support/customer service.

Main Tasks

  • Ensure high levels of customer interaction and satisfaction
  • Manage customer orders and enter all relevant data accurately into the customer database
  • Ensure orders are shipped correctly and manage any issues arising from the shipment process
  • Perform after-sales activities
  • Maintain strong contact and communication lines with internal departments providing them with clear, concise information in a timely manner
  • Completing projects with little supervision and/or direction
  • Following up on and qualifying new customer leads, and making proactive outbound calls to potential customers
  • Ad hoc activities as assigned by supervisor

Requirements

  • Native level of German and fluent level of English
  • Dutch or other EU language skills is a plus
  • Business or commercial education; Bachelor's degree is preferred
  • 3+ years experience in an international order management/customer service environment
  • Previous logistics experience a plus
  • Demonstrated stable B2B customer service experience in an international environment
  • Strong commercial background
  • Self motivated candidate who is able to quickly understand technical product lines
  • Excellent CRM experience and sound working knowledge of MS Office desired