Commercial Lines Experience Director

  • Catto & Catto LLP
  • San Antonio, TX, USA
  • Nov 04, 2017
Full time Insurance

Job Description

Does serving as a senior leader in a work environment that is
values-based, client-centered, and team member-focused appeal to
At Catto & Catto, our Purpose is to empower people to become
safer, healthier and more secure.We do this by thoughtfully
developing and professionally delivering customized insurance, risk
management, surety, benefits and wellness solutions to our clients
via the Catto & Catto Experience.
We are seeking a Commercial Lines Experience Director
responsible for strategic direction, client service, and department
Core Responsibilities:

Work with Client Experience Officer (CXO), Partners, and other
Experience Directors to develop strategic direction.
Work with Team Leaders and other direct reports to ensure
department goals, workflows, and procedures are aligned and
executed to meet quality and efficiency standards that consistently
deliver renowned client experiences.
Coach, mentor, and provide ongoing performance feedback for
Team Leaders and other direct reports.
Support talent acquisition and training efforts to on-board and
develop top performing team members.
When situations dictate, serve as a Team Leader or Client
Account Manager backup.
Resolve escalated client, vendor and billing issues.Inform CXO
of larger issues requiring additional focus.
Model our Values:Integrity, Great Attitudes, Taking Initiative,
Job Knowledge

Ideal Candidates Possess:

At least 7 years of Property & Casualty insurance industry
experience, including Commercial Lines experience, preferably in an
agency setting servicing mid-market and large accounts
At least 5 years of leadership experience, demonstratingpassion
for serving people and skilled in coaching other leaders
Experience with change and organizational development
Current General Lines P&C License
College degree preferred