The System Administrator IV provides networking and systems administration expertise for systems primarily from the Hong Kong, China campus. The Systems Administrator will be responsible for ensuring that systems are functioning properly, within the design and security specifications established by IT, and that all applicable policies, processes, and procedures are properly communicated and followed.
This is a senior-level role that will also participate in the design and implementation of strategic systems and services, and provide 3rd -tier problem resolution for issues escalated from other IT support groups.
The qualified candidate will demonstrate extensive to moderate experience in supporting the following systems/areas:
Extensive experience with SCCM 2012 environments or newer:
Perform patch management for Servers, workstations, and infrastructure devices.
Troubleshooting software package deployment.
Developing draft SOPs, checklists, guides, best practices and procedures to support patch management.
Automation of procedures using scripts and SQL/database administration
Extensive experience with Windows Server OS and related technologies:
AD design, architecture, sustainability and support.
GPO design, architecture, sustainability and support.
DHCP, DNS, FRS, architecture, sustainability and support.
Extensive experience with PowerShell, and the use of PowerShell to enhance the management of software updates processed through SCCM.
Moderate experience with disaster recovery, data retention, and comprehensive backup and recovery systems.
Moderate experience working in complex Enterprise environments;
Moderate experience with VMware.
Project and problem management, including effectively identifying and communicating goals, risks, stakeholders, timelines, options, and costs.
MCSE, or equivalent industry certifications preferred.
Building and executing project plans working closely with customers and IT to understand and manage project expectations.
Project experience involving technical consulting, solution design, project envisioning, planning, development and deployment.
Provide accurate information at an appropriate level of complexity to staff in order to facilitate understanding and effective use by network/systems users.
Provide a high standard of customer service and follow through staff inquiries and questions from commencement to resolution in a timely and professional manner.
Plan and manage their own work in a complex, changing environment in order to meet set objectives and deadlines.
Contribute to the success of the team by developing and utilizing effective lines of communication with other members and providing support to others as needed to ensure cohesion and consistency in approach.