Patient Coordinator

  • FrontLine Service
  • Cleveland, OH, USA
  • Nov 03, 2017
Full time Admin-Clerical

Job Description


  1. Provides administrative support to the clinic contributing to the efficient operation and prompt service of clients.
  2. Performs patient check in, registration and check out function at the front desk
  3. Verifying insurance benefits and access Medicaid/Medifax database to determine whether clients have active Medicaid if presents without proof insurance.
  4. Assist patient with submitting benefit application or making necessary referral to apply for benefits if Medicaid has lapsed.
  5. Patient scheduling in EMR.
  6. Monitor the schedule daily for missed appointments and send appropriate communications to staff.
  7. Verifying patient demographics in EMR and updating as new information becomes available.
  8. Work closely with Integrated Care team when onsite to insure that both EMR's accurately reflect appointment times and services.
  9. Monitors flow of appointments in clinic and notifies clinic manager or appropriate staff if someone has been waiting too long.
  10. Monitor schedule
  11. Assists in maintaining department supplies and equipment.
  12. Ensures confidentiality of clinical information in accordance with established guidelines and procedures.
  13. Other administrative support and projects as needed


  1. High School diploma and a minimum of 3 years paid work experience in a medical group practice setting.
  2. EMR and insurance filing experience.

As a winner of NorthCoast99 Best Places to Work, we have much to offer:

  • Gain valuable experience while you learn, grow and share in a small team environment.
  • Continuously challenging positions that include extensive on-site training
  • Work/life balance and focus on staff resiliency, flexible work schedule
  • Exceptional benefit package, including medical, dental, vision, retirement plan with employer match, disability
  • Promotional opportunities & career growth, invest in yourself and the community
  • Generous paid time off including vacation, sick, personal and holiday time
  • In-House trainings which include CEU's
  • Mileage reimbursement
  • Tuition Reimbursement

Company Overview:

FrontLine Service, formerly Mental Health Services, is a NorthCoast 99 Best Places to Work award winner! FrontLine Service helps over 20,000 individuals and families each year struggling with homelessness, crisis, and trauma. Founded in 1988, they serves as Cuyahoga County's provider of choice for homeless and trauma services - from emergency shelter, transitional and permanent housing to Children Who Witness Violence, suicide prevention services, Mobile Crisis, and the Violent Loss Response Team.