IT Service Operations Lead

  • Finite IT Recruitment Solutions
  • Melbourne VIC 3004, Australia
  • Nov 03, 2017
Contractor Information Technology Telecommunications

Job Description

  • Leading Telco!
  • Initial 12 Month Contract!
  • Excellent Daily Rate!

The purpose of the role is to drive operational performance across all IT services within the Financial Services domain to meet the organisation's business outcomes and objectives. This role will be responsible for protecting the integrity, performance, capacity, availability and reliability of their finance and reporting applications, including E-business, Billing and Leasing applications.

The role requires interaction with internal teams and with external partners in order to manage expectations and to manage service delivery to meet them. The incumbent will bring experience leading and managing cross functional teams to manage problems, incidents and changes. In addition, the incumbent will require a strong entrepreneurial drive as well as a demonstrated ability to achieve ambitious goals and drive operational excellence for a set of internal customers.

To achieve this, the IT Service Operations Lead will work closely with customer stakeholders to understand operational requirements, resolve issues and ensure a high level of service. The role ensures that work effort and resources are focussed on areas of business priority.

The successful candidate will have the following:

  • Previous experience in an operational function within a large corporation, preference a telecommunications environment
  • Experience in working with and leading third party service providers to deliver services and support outcomes
  • Solid customer service skills with the ability to exceed service satisfaction standards
  • Proven ability to engage with the business and success in managing and forging relationships with key internal and external stakeholders.
  • Proven knowledge and application of ITIL
  • Strong communication skills - Is able to explain IT applications services and present/communicate convincingly to senior management, stakeholders, staff and vendors.

If this sounds like you - don't delay and call Andrew Fitzwater or e-mail (see below)