Customer Service Assistant - 3 Month Contract

  • Recruitment Genius
  • No.1 Harbourside, Canon's Rd, Bristol, Avon BS1 5UH, UK
  • Nov 01, 2017
Full time Customer Service

Job Description

This is an exciting opportunity to join a rapidly expanding and successful online retail business with 70 employees at the forefront of digital marketing, online retail and worldwide distribution. Currently operating one of Europe's largest action sports websites dealing in 12 different languages, 14 different currencies and shipping to 100+ destinations worldwide; an opportunity has arisen for a Customer Service Assistant to join the 8-person Customer Care Team. This is the ideal role for a dedicated and hardworking candidate, looking to develop their career within an award winning innovative company. They have an industry leading customer feedback score of 9.7 stars out of 10 on Trust Pilot and this is vital to company's continued success. Working in a small team, as a Customer Service Assistant, you will be responsible for responding to customer inquiries by telephone and email. Unlike many other retailers; our client's customer service staff deal with problems from end to end, so you will be required to multitask and balance a varied workload. The hours are 9am to 5pm Monday to Friday and the pay is £9 per hour. The contract is for 3 months with a review and a possible extension for successful candidates, or even the offer of a full time position. You will be tasked with; - Dealing with a large variety of customer inquiries and issues from start to finish - Supporting the order processing staff and relaying customer requests - Helping to maintain an industry leading customer feedback score of 9.7 stars out of 10 To be considered for the role of Customer Service Assistant, you must; - Have excellent English, both written and spoken. Other European language skills are an advantage - Be computer literate - Have the ability to work under pressure whilst maintaining a polite and helpful approach at all times - Take pride in providing a good service to customers and maintaining the company's reputation. This is an excellent opportunity to start a career in a fast paced, exciting environment in an award-winning company. They offer a promising career path with prospects leading right up to senior management level. This is an opportunity not to be missed, apply now. Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.