SYKES Enterprises

34 job(s) at SYKES Enterprises

SYKES Enterprises Cold Lake, Canada
Nov 03, 2017
Full time
Bilingual TechXpert Representative SYKES is looking for full-time Customer Services Representatives that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Speak fluently in English and French-Canadian on the phone and are able to use a computer efficiently Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. · For more detailed information, click here Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Alberta St, Monarch, AB T0L 1M0, Canada
Nov 03, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises 20 East Lake Way, Airdrie, AB T4A 2J3, Canada
Nov 03, 2017
Full time
SYKES is looking for full-time Customer Services Representatives that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us. This is the right job for you if you're able to: Be comfortable speaking on the phone and are able to use a computer efficiently Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Nice to have (but not required): Customer service background Experience with financial services, technology companies, or something similar What you receive in return Health benefits Career advancement opportunities / Promotion from within The ability to work from home and flexible scheduling Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. · For more detailed information, click here Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Lloydminster, AB, Canada
Nov 02, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Alder Flats, AB T0C, Canada
Nov 02, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Bay Tree, AB T0H, Canada
Nov 02, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises 10002 97 Ave, Fort Saskatchewan, AB T8L, Canada
Nov 02, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises 39 Rivervalley Estate, Whitecourt, AB T7S 1J8, Canada
Nov 02, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Cold Lake, Canada
Nov 02, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Alliance, AB, Canada
Nov 02, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Acadia Valley, AB T0J, Canada
Nov 02, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises 20 East Lake Way, Airdrie, AB T4A 2J3, Canada
Nov 02, 2017
Full time
HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises 3935 Kincaid St, Burnaby, BC V5G 2X6, Canada
Nov 02, 2017
Full time
SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Lloydminster, AB, Canada
Nov 02, 2017
Full time
Agent au Service à la clientèle bilingue - travail à domicile SYKES est à la recherche d'agents et d'agentes du service à la clientèle bilingues souhaitant occuper un poste à temps plein à partir de leur domicile. Peut-être avez-vous entendu parler de nous à la radio ou à la télévision… sans trop savoir en quoi consistent exactement nos services? Alors voici ce que nous faisons. Lorsque des clients appellent leurs fournisseurs de services de téléphonie résidentielle ou cellulaire, d'Internet ou de télévision, ils appellent en fait chez SYKES! Notre rôle est de répondre à leurs questions, de réaliser différentes transactions pour eux et de résoudre leurs problèmes. Nous offrons un service à la clientèle exceptionnel, et ce, au nom des grandes entreprises avec lesquelles les gens font affaires tous les jours! Les membres de notre équipe sont issus de milieu les plus divers et ont des expériences professionnelles toutes aussi diversifiés. Ce qui les unit, c'est leur passion commune pour le service à la clientèle. Chez Sykes, nous sommes des gens au service des gens ! Alors, non seulement répondons-nous aux questions et trouvons-nous des solutions aux problèmes de chaque client, mais nous nous employons à offrir à chacun d'eux une expérience mémorable, redéfinissant littéralement tous les standards de l'industrie! Nous formons une équipe dynamique et nous recherchons des gens capables de sortir des sentiers battus, des esprits novateurs et inspirants. Cet emploi est fait pour vous si : vous êtes parfaitement bilingues, tant à l'oral qu'à l'écrit Vous êtes à l'aise au téléphone et efficace à l'ordinateur vous êtes spontanément amical et savez faire preuve d'empathie avec les gens vous savez résoudre les problèmes de façon logique vous aimez faire partie d'une équipe Considérés comme des atouts - sans être des exigences : expérience au service à la clientèle connaissance des téléphones intelligents de type Androïd, iPhone, etc., du domaine de la téléphonie cellulaire et résidentielle, des services de câble et d'Internet En contrepartie, SYKES vous offre : une couverture d'assurance pour les soins médicaux, dentaires et ophtalmiques des possibilités d'avancement au sein de la compagnie un emploi dans le confort de votre foyer et des horaires flexibles Exigences pour le bureau à domicile : Ordinateur personnel avec système d'exploitation Windows, logiciel antivirus, moniteur et haut-parleurs Internet bidirectionnel haute vitesse par câble 2 casques d'écoute : un avec une connexion USB, pour la formation en ligne, et un deuxième pour prendre les appels des clients · Téléphone filaire fixe analogique répondant à l'une des exigences suivantes : o service téléphonique traditionnel (POTS) - téléphone résidentiel fixe utilisant une connexion par câble de cuivre. o câble - service téléphonique d'un fournisseur de services de télévision par câble o fibre optique - ligne téléphonique d'un fournisseur local · Pour de plus amples renseignement, cliquer ici Postulez d è s aujourd'hui! *SVP, Veuillez noter que la version du site Web pour l'inscription de votre candidature n'est présentement disponible qu'en anglais* Processus d'embauche : à quoi vous attendre? · Postuler en ligne - Nécessite peu de temps, comme à peu près tout autre emploi pour lequel on peut postuler en ligne. Une fois votre demande remplie, votre candidature sera immédiatement soumise au processus d'évaluation... Cette étape, un peu plus longue, sera facilitée si vous utilisez un ordinateur de bureau ou portable plutôt qu'une tablette ou un autre appareil mobile. · Évaluation - Elle vise à déterminer vos aptitudes et vos compétences afin de pouvoir vous offrir le poste qui vous conviendra le mieux et en fonction des besoins de nos clients. En d'autres termes, nous souhaitons vous voir réussir dès le départ! · Suivi de la candidature - Il est possible que vous n'ayez pas de nouvelle pendant un certain temps. Soyez patient : nous cherchons simplement le bon poste pour vous! Surveillez également vos courriels, car c'est le moyen le plus rapide et celui que nous utilisons habituellement pour communiquer avec vous. · Entrevue - Lorsque nous trouvons un poste qui pourrait, à notre avis, vous intéresser, nous vous inviterons à prendre part à une entrevue virtuelle . En effet, tout comme l'ensemble du processus d'embauche, cette entrevue se déroulera entièrement en ligne et par téléphone, aussi bien en individuel qu'en groupe, et en anglais seulement. · Offre d'emploi - Si un poste vous est offert et que vous l'acceptez, vous devrez vous soumettre à quelques formalités administratives ainsi qu'aux vérifications d'usage, au même titre que vous le feriez avec tout autre employeur. Comme il s'agit d'un emploi à domicile, cela pourrait entraîner certains déplacements pour faire quelques courses.
SYKES Enterprises Lloydminster, AB, Canada
Nov 02, 2017
Full time
Bilingual TechXpert Representative SYKES is looking for full-time Customer Services Representatives that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Speak fluently in English and French-Canadian on the phone and are able to use a computer efficiently Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. · For more detailed information, click here Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Bay Tree, AB T0H, Canada
Nov 02, 2017
Full time
Bilingual TechXpert Representative SYKES is looking for full-time Customer Services Representatives that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Speak fluently in English and French-Canadian on the phone and are able to use a computer efficiently Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. · For more detailed information, click here Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Alliance, AB, Canada
Nov 02, 2017
Full time
Bilingual TechXpert Representative SYKES is looking for full-time Customer Services Representatives that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Speak fluently in English and French-Canadian on the phone and are able to use a computer efficiently Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. · For more detailed information, click here Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Acadia Valley, AB T0J, Canada
Nov 02, 2017
Full time
Bilingual TechXpert Representative SYKES is looking for full-time Customer Services Representatives that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you're able to: Speak fluently in English and French-Canadian on the phone and are able to use a computer efficiently Troubleshoot and resolve any technical issues the customer may have Multitask across multiple monitors and programs; be technically inclined and able to navigate through several systems to get first call resolution Successfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding sales Develop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issue Meet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations - it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: · Personal Windows-based computer with monitor, speakers and anti-virus software · Subscription to high-speed, hard-wired, bi-directional Internet connection · 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. · Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. o Cable - phone service from a Cable TV service provider o Fiber-Optic - phone line provided by a local phone service. · For more detailed information, click here Apply Today! What to expect in the application / hiring process: • Applying Online - The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. • Assessments - The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. • Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. • Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. • Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around.
SYKES Enterprises Garden River, ON, Canada
Nov 02, 2017
Full time
SYKES est à la recherche de Représentants(es) au Services à la clientèle à temps plein qui veulent travailler dans le confort de leur propre domicile! Vous avez possiblement entendu parler de nous à la radio ou à la télévision et vous vous demandez ce qu'on fait. Lorsque les clients appellent leurs banques, fournisseurs de soins de santé, ou entreprise de câble, ils appellent SYKES. Nous aidons les gens en répondant à des questions, avec le traitement de transactions, et à résoudre leurs problèmes! Nous offrons un service à la clientèle impressionnant au nom de grandes entreprises avec lesquelles vous faites affaire tous les jours. Notre équipe vient d'un éventail d' horizons et d'expériences; ce qui nous unit est notre passion pour les gens au service des gens. Nous allons au-delà de répondre aux questions et résoudre les problèmes pour offrir une expérience mémorable et changer l'industrie du centre d'appel un client à la fois. Nous sommes une équipe dynamique à la recherche d' innovateurs et pionniers prêts à nous inspirer. Ceci est le bon emploi pour vous si vous êtes en mesure de: • Parlez au téléphone et utiliser un ordinateur • Faire preuve d'empathie et d'être amical avec les gens dont vous avez jamais rencontré • Utilisez la logique et résoudre des problèmes • Faire partie d' une équipe Avantage (pas obligatoire): • Expérience au service à la clientèle • Compréhension d'un environnement de centre d'appels • Expérience avec les services financiers, les soins de santé, les compagnies de technologie, ou semblable. SYKES vous propose: • Assurance médicaux, dentaires, et de Vision • Possibilités d'avancement de carrière • Remboursement des frais de scolarité • Rabais sur achats, Voyage et divertissement Exigences d'un office à domicile : Ordinateur personnel basé sur Windows avec moniteur, haut-parleurs et un logiciel anti-virus Abonnement à haute vitesse, câblé, connexion Internet bidirectionnelle · 2 casques: un casque USB pour la formation en ligne et un casque téléphonique pour prendre les appels en direct des clients. · Téléphone fixe analogique qui répond à l'une de ces exigences: o Ancien service téléphonique (POTS) - Service de téléphone fixe traditionnel en utilisant une paire de cuivre dédié à la maison. o Câble - service téléphonique à partir d'un fournisseur de services TV par câble. o Fibre optique - ligne téléphonique fournie par un service téléphonique local. · Pour plus ample information, clicker ici. Appliquer d ès aujourd'hui! Sykes Accueil est engagé à offrir des pratiques d'emploi accessibles qui sont en conformité avec la loi sur l'accessibilité pour les personnes handicapées de l'Ontario ( « LAPHO »). En cas d'invalidité, si vous avez besoin d' arrangement au cours d'une étape du processus de recrutement , s'il vous plaît aviser nos Ressources humaines. . À quoi s'attendre dans le processus d'application : · Application en ligne - L' application elle-même est courte ... semblable à d'autres organisations. Une fois que vous avez rempli votre demande, vous allez à droite dans le processus d'évaluation ... Cela peut prendre un certain temps et est beaucoup plus facile sur un ordinateur portable ou de bureau que sur une tablette ou un appareil mobile. · Les évaluations - Les évaluations sont conçues pour comprendre vos capacités et compétences. Nous les utilisons pour recommander la meilleure solution possible pour vous, baser sur les besoins de nos clients. Cela signifie que nous sommes intéressés par votre succès dès le début. · Statut de la demande - Il est probable qu'on ne vous contactera pas tout de suite. Nous vous encourageons à être un peu patient car nous cherchons juste la bonne occasion pour vous. S'il vous plaît verifier votre courriel puisque ceci est notre façon commune de vous joindre. · Entrevue - Lorsque nous trouvons une position qui semble peut-être vous intéressé, nous vous invitons à nous rejoindre à une entrevue virtuelle. Toutes processus se déroule 100% en ligne et par téléphone. L'entrevue se compose de deux types de discussions, individuelles et collectives. Les entrevues se dérouleront en anglais. · Offre - Si on vous offre une position et vous choisissez d'accepter, il vous sera demandé d' effectuer les formalités administratives et vérification préalable à l'emploi nécessaire comme vous le feriez avec tout autre employeur. Parce que vous travaillez à distance, il se peut que le tout implique un peu de course supplémentaire.
SYKES Enterprises Lake Ontario
Nov 02, 2017
Full time
SYKES est à la recherche de Représentants(es) au Services à la clientèle à temps plein qui veulent travailler dans le confort de leur propre domicile! Vous avez possiblement entendu parler de nous à la radio ou à la télévision et vous vous demandez ce qu'on fait. Lorsque les clients appellent leurs banques, fournisseurs de soins de santé, ou entreprise de câble, ils appellent SYKES. Nous aidons les gens en répondant à des questions, avec le traitement de transactions, et à résoudre leurs problèmes! Nous offrons un service à la clientèle impressionnant au nom de grandes entreprises avec lesquelles vous faites affaire tous les jours. Notre équipe vient d'un éventail d' horizons et d'expériences; ce qui nous unit est notre passion pour les gens au service des gens. Nous allons au-delà de répondre aux questions et résoudre les problèmes pour offrir une expérience mémorable et changer l'industrie du centre d'appel un client à la fois. Nous sommes une équipe dynamique à la recherche d' innovateurs et pionniers prêts à nous inspirer. Ceci est le bon emploi pour vous si vous êtes en mesure de: • Parlez au téléphone et utiliser un ordinateur • Faire preuve d'empathie et d'être amical avec les gens dont vous avez jamais rencontré • Utilisez la logique et résoudre des problèmes • Faire partie d' une équipe Avantage (pas obligatoire): • Expérience au service à la clientèle • Compréhension d'un environnement de centre d'appels • Expérience avec les services financiers, les soins de santé, les compagnies de technologie, ou semblable. SYKES vous propose: • Assurance médicaux, dentaires, et de Vision • Possibilités d'avancement de carrière • Remboursement des frais de scolarité • Rabais sur achats, Voyage et divertissement Exigences d'un office à domicile : Ordinateur personnel basé sur Windows avec moniteur, haut-parleurs et un logiciel anti-virus Abonnement à haute vitesse, câblé, connexion Internet bidirectionnelle · 2 casques: un casque USB pour la formation en ligne et un casque téléphonique pour prendre les appels en direct des clients. · Téléphone fixe analogique qui répond à l'une de ces exigences: o Ancien service téléphonique (POTS) - Service de téléphone fixe traditionnel en utilisant une paire de cuivre dédié à la maison. o Câble - service téléphonique à partir d'un fournisseur de services TV par câble. o Fibre optique - ligne téléphonique fournie par un service téléphonique local. · Pour plus ample information, clicker ici. Appliquer d ès aujourd'hui! Sykes Accueil est engagé à offrir des pratiques d'emploi accessibles qui sont en conformité avec la loi sur l'accessibilité pour les personnes handicapées de l'Ontario ( « LAPHO »). En cas d'invalidité, si vous avez besoin d' arrangement au cours d'une étape du processus de recrutement , s'il vous plaît aviser nos Ressources humaines. . À quoi s'attendre dans le processus d'application : · Application en ligne - L' application elle-même est courte ... semblable à d'autres organisations. Une fois que vous avez rempli votre demande, vous allez à droite dans le processus d'évaluation ... Cela peut prendre un certain temps et est beaucoup plus facile sur un ordinateur portable ou de bureau que sur une tablette ou un appareil mobile. · Les évaluations - Les évaluations sont conçues pour comprendre vos capacités et compétences. Nous les utilisons pour recommander la meilleure solution possible pour vous, baser sur les besoins de nos clients. Cela signifie que nous sommes intéressés par votre succès dès le début. · Statut de la demande - Il est probable qu'on ne vous contactera pas tout de suite. Nous vous encourageons à être un peu patient car nous cherchons juste la bonne occasion pour vous. S'il vous plaît verifier votre courriel puisque ceci est notre façon commune de vous joindre. · Entrevue - Lorsque nous trouvons une position qui semble peut-être vous intéressé, nous vous invitons à nous rejoindre à une entrevue virtuelle. Toutes processus se déroule 100% en ligne et par téléphone. L'entrevue se compose de deux types de discussions, individuelles et collectives. Les entrevues se dérouleront en anglais. · Offre - Si on vous offre une position et vous choisissez d'accepter, il vous sera demandé d' effectuer les formalités administratives et vérification préalable à l'emploi nécessaire comme vous le feriez avec tout autre employeur. Parce que vous travaillez à distance, il se peut que le tout implique un peu de course supplémentaire.